Terms & Conditions

DWD is the trading name of DWD Property and Planning Limited, a subsidiary of RSK Environment Limited. Registered in England No. 15174312. Registered Office: Spring Lodge, 172 Chester Road, Helsby, Cheshire, England, WA6 0AR.


The information contained in this website is not comprehensive. It may not be up to date or applicable to the circumstances of any particular case. DWD cannot accept any liability for inaccuracies or omissions in this website.

DWD reserves the right to change the information on this website (including these terms and conditions) at any time without notice.

Decisions based on information contained in this website are not the responsibility of DWD, which does not accept liability for any direct, indirect or other losses or damages arising out of access to, or the use of this website, or any information contained in it.

No information contained in this website constitutes advice or should be deemed to constitute an invitation to enter into any contract.

Copyright and Trade Marks

All the contents of this website are owned by DWD unless otherwise stated. All rights are reserved by DWD, 69 Carter Lane, London, EC4V 5EQ.

Copies of this website are reasonably permitted as necessary during viewing; and prints may be taken for reasonable personal or private use. All other uses are strictly prohibited.

Quality Assurance

DWD is ISO9001 certified.

DWD take our data security seriously and are certified to Cyber Essentials standards. IT infrastructure and security is administered by our technical partner Clear Thinking IT.

Privacy Statement


DWD Property and Planning Limited offer specialist property and planning advice to a diverse range of individual and corporate clients including occupiers, landlords, landowners, developers and infrastructure providers.

The protection of personal data is important to DWD. We take our responsibilities regarding the safeguarding of such information seriously and we will be open and honest as to how we use it.

This document provides an explanation of how DWD go about this in terms of what personal information we hold, what we do with it, how we make it secure, how long we keep it, what rights you have and how you can exercise them.

This Privacy Statement will require regular updating to reflect changes to our business, the way we process data and the technology available to do so. When we make such changes, they will be reflected in a revised version of this statement which will be posted on our website at dwd-ltd.co.uk and if appropriate will be flagged on our home page. You should revisit this location to review any changes we have made to the statement.

If you have any questions regarding our use of your personal data under this Privacy Statement please contact privacy@dwd-ltd.co.uk and we will investigate and respond as appropriate.

The Personal Data We Collect

Depending on the business relationship we have with you and/or the type of service we provide to you, we may collect a range of personal information about you, including:

Identification – Data such as name, gender, IP address, etc

Contact – Information such as postal address, phone number, email address, etc

Employment – For example, data such as employer s name, your job title, and so on.

Use of Our Services – Information regarding your use of our services and regarding your interactions with us, via such means as

  • Our website
  • Telephone calls
  • Meetings
  • Email
  • Correspondence
  • Research, whether via online, face-to-face, telephone correspondence or other means

CCTV – Images collected solely in order to maintain the security of our physical premises

Connection – Data such as cookies, timestamping, registering your connection to our website, etc.

Debts and Fraud – Information collected in order for us to defend our business against bad debts, fraud, etc.

Sources of Data

The data about you that we collect and process is obtained from the following sources:

  • Provided directly by you
  • Our website
  • Meetings and/or conversations with staff, business associates, clients, service providers, etc
  • Business events and conferences
  • Websites and/or social media pages containing information published by you
  • Publicly available databases

Under certain circumstances we may collect information about you without you having a direct relationship with DWD. This may occur where we receive information about you from, for example:

  • Your employer
  • Colleagues
  • Legal representatives
  • Landlords
  • Creditors

Our Legal Bases for Processing Your Data

DWD relies on several different legal bases for processing personal information, which are briefly described below.

Contract Fulfilment

DWD processes your personal information in order to:

  • Enable us to respond to your enquiries before entering into a contract
  • Fulfil a contract we have with you or your employer
  • Assist you in matters related to the delivery of our contract with you
  • Offer further services to you and/or your organisation that we believe may be of interest.

Compliance with Legal and Regulatory Obligations

DWD uses your personal data in order to comply with its legal and regulatory requirements, including:

  • Planning regulations
  • Property tax regulations
  • Anti-fraud and money laundering regulations
  • Provision of information in response to an official request from an authorised government, judicial or other public authority
  • Legislation regarding sanctions

Legitimate Interests

We will process your personal information in order to protect our legitimate interests and legal rights, including:

  • The processing and storage of information demonstrating proof of communications and other transactions
  • Debt collection
  • The prevention of fraud
  • The establishment of systems to ensure business continuity and data security
  • The generation of anonymised aggregated statistics to inform the development of existing and new business


DWD will only collect information that has been provided voluntarily. However, if you do not provide data that is required for us to meet our legal obligations or that is required to fulfil the contract we have with you or your organisation, then we may not be able to deliver all our services to you.

If DWD needs to process your personal information for purposes other than those outlined above, we will inform you and obtain your consent if necessary.

Where DWD has obtained your consent for the processing of your personal information in a specific way or for a specific purpose, we will respect both your consent and, if you choose, the removal of your consent. We undertake to make the necessary changes to our data processing systems as soon as reasonably practicable.

With Whom do We Share Your Personal Data

We may share your personal data with:

  • DWD employees
  • Authorised government, judicial or other public authorities, to the extent we are required and/or permitted to do so by law.
  • Third party service providers that deliver services on DWD s behalf and/or that contribute to our service delivery to you/your organisation
  • Any organisation or individual with whom you consent to us sharing it

DWD will not sell your personal information to any third party.

How Long Will Your Personal Data be Retained

If you have provided us with your consent to process personal data for a specific purpose, then we will retain this data until consent is withdrawn by you or until it is no longer commercially relevant to DWD, whichever is the earlier.

DWD will retain all data not covered in the above paragraph either for the period required by law and/or by enforceable regulations, or for the period required for the proper and professional conduct of DWD s business, whichever is the greater.

Business reasons for retaining your personal information may include the retention of proper accounting records, enabling DWD s continuing service provision to your employer or former employer, responding to legal claims, insurance requirements and so on.

Your Rights

The Guide to the General Data Protection Regulation (GDPR) provides you with certain rights in relation to your personal information, as summarised below.

Right to Access provides you with the right to request a copy of your personal data held by us.

Right to Rectification allows you to request the correction or completion of your personal data.

Right to Erasure allows you to request the deletion of your personal data, to the extent allowed by the GDPR.

Right to Restrict Processing provides you with the right in certain circumstances to request that your personal information be stored but not used or in other words, suppressed.

Right to Data Portability allows you under certain circumstances and where legally applicable, to use your personal data for your own purposes across different services. To achieve this, you have the right to request that your personal data is returned to you or passed to a third party nominated by you, if this is technically feasible.

Right to Object provides for you to object to the processing of your personal information in some circumstances. For example, you have the absolute right to object to the processing of your personal data for direct marketing purposes. In other circumstances the right may be more limited.

In most cases there is no charge made for handling of enquiries related to the exercise of these rights and the request will be handled within one month.

If you wish to contact DWD in relation to the exercise of any of the above rights, please contact us at DWD, 69 Carter Lane, London, EC4V 5EQ or privacy@dwd-ltd.co.uk . Information to confirm your identity may be requested.

If you are unhappy with the way that your enquiry is handled you have the right to make a complaint to the Information Commissioner s Office or other relevant supervisory authority.

Contact Us

If you have any questions regarding our processing of your personal information, please contact us at privacy@dwd-ltd.co.uk .